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Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

🛏️ Booking & Reservation

To book a villa, select your preferred destination, dates, and number of guests. Choose a property, click “Request to Book” or “Send Inquiry,” and follow the steps. A reservation team member will contact you shortly to finalize the process.

No. All bookings go through a brief manual validation. Your reservation is confirmed only after receiving a 50% deposit by bank transfer and receiving an official confirmation from our team.

Yes. At Natural Villas we accept bank transfers only, so you don’t need a credit card to make a reservation.

Deposit: 50% by bank transfer to confirm your booking.

Balance and security deposit: paid at check-in in cash or by local bank transfer. Credit cards are not accepted.

A 50% deposit via bank transfer is required to confirm your booking. This deposit is refundable only within 24 hours of booking.

Yes, within 24 hours of your initial booking, your 50% deposit is fully refundable.
After 24 hours, no refund will be given if you cancel the booking.

Unfortunately, no refund is given for no-shows or unused rental days, as we block the calendar for your stay.

💵 Payments & Security Deposit

We only accept bank transfers. Once your booking is initiated, payment details are sent to you by email or WhatsApp.

Deposit: 50% by bank transfer to confirm your booking.

Balance and security deposit: paid at check-in in cash or by local bank transfer. Credit cards are not accepted.

The final 50% balance (plus the refundable security deposit) is due at check-in or up to 48 hours before, depending on the villa owner’s instructions.

Balance & security deposit: settle in person at check-in via cash or local bank transfer. Credit cards are NOT accepted at check-in.

 

Yes. A refundable security deposit is required with your final balance. It will be returned after checkout, provided no damages are reported.

The cost of damages will be deducted from your security deposit. If damages exceed the deposit, you may be asked to cover the difference.

🏖️ Villas & Amenities

Yes, all properties are equipped with air conditioning, free Wi-Fi, kitchen appliances, and other essentials like towels, bedding, and basic toiletries.

No. Breakfast is not included at any of our villas. Every villa has an equipped kitchen, and meals can be delivered from nearby restaurants (paid directly to the restaurant or via Grab).

Yes! Several of our villas are pet-friendly. Look for the paw icon or pet-policy in the listing. Some may require a small extra cleaning fee.

Cleaning is not included. Daily housekeeping can be arranged on request at 150 THB (approx. 4.50 USD) for 3 hours, payable directly to the independent housekeeper.

✈️ Arrival & Check-in

Check-in is from 3:00 PM (15:00) and check-out is before 12:00 noon. If you need flexibility, just ask — early check-in or late check-out may be possible depending on availability.

You will either be welcomed personally at the villa by a property manager or receive entry instructions via WhatsApp or email. Self check-in may be available.

Yes. We can recommend trusted local providers for private transfers from the airport or ferry terminal to your villa. These services are operated by independent providers, charged separately and paid directly to the provider. Just send us your arrival details after booking.

📍 Location & Nearby Attractions

Many of our villas are walking distance to the beach, shops, and restaurants. Location details and Google Maps links are provided on each property page.

We recommend renting a scooter or car for convenience, especially in more secluded locations like Samet View or certain villas in Chiang Mai. While we can provide information about nearby rental shops, please note that we do not take any responsibility for external vehicle rentals or third-party services.

📞 Customer Support

You’ll receive a direct contact number for local assistance upon booking. You can also reach us at any time via  khun Am ‪+66 927444924‬ (TH + EN) & Khun Philippe ‪+66 818476617‬ (EN + FR) (WhatsApp) or through the contact page.